DISPUTE RESOLUTION POLICY
EC ACADEMY DISPUTE RESOLUTIONWhen a student has a grievance that needs to be addressed, the student will be required to state the grievance in writing to the Academy Manager who will meet with the student within 5 business days of receiving the written grievance. A copy of the grievance and resolution will be given to the student and entered into the Academy’s files. If the problem cannot be resolved, the grievance will then be referred to the Academy Director.
The Academy Director will receive and resolve each complaint/issue within 10 business days of receipt. If the grievance requires more information, a letter will be written to request clarification of the issues.
Once all of the required information is in place, the Academy Director will act on the allegations within 15 business days. A letter will be sent to the student stating the steps taken to correct the problem, or providing information showing that the allegations were not warranted.
